FAQ
Check-in & check out
What time is check-in and check-out?
Can I request an early check-in or late check-out?
Can I manage my reservation online?
What is the cancellation policy?
Can I store my luggage before check-in or after check-out?
Is the resort pet-friendly?
Housekeeping & Facilities
Is housekeeping service available?
Need extra supplies?
Is this hotel is a smoke-free property?
Do you have a business center?
Is there an onsite laundry facility?
What kind of coffee makers are in each residence?
ACTIVITES & WELLNESS
Is the pool heated year-round?
What are the pool and hot tub hours?
How deep is the pool?
Are pool towels provided?
Is there a gym onsite?
Is there an onsite concierge?
Can I reserve an excursion before arrival?
PARKING & TRANSPORTATION
Can I park onsite?
Is there a parking fee?
Can I dock my boat at the resort?
Do you offer a shuttle service?
Is there an airport shuttle?
Can I schedule a custom shuttle pickup outside of designated stops?
RESTAURANTS & DINING
What are the dining options at the resort?
Is room service available?
Where can I get ice?
